I am a San Lorenzo Ruiz Scholar graduate from the Royal and Pontifical University of Santo Tomas, the oldest Catholic university in Asia.
Throughout my career, I was able to acquire an ITIL V3 Foundations and ITIL SOA Certified professional with years of experience in delivering service composed mainly of operational support, incident management, problem management, and project implementation.
I have 9 year of experience in incident management and has a strong service delivery skills in handling critical situations.
Proficient in SAP Security Support and Implementation, covering all service pillars such as project support, access provisioning, controls, monitoring and reviews.
Capable of delivering results under pressure with full commitment on completing projects
Well trained in managing customer relations and delivering good customer service to clients.
Excellent in handling change management activities, ensuring that all modifications in production are delivered with quality
Knowledgeable in basic SQL queries and unix scripts, which includes, but not limited to, data quality checks, termination of active sessions and resetting passwords.
Hands-on experience on both project and operations support, which includes providing technical SAP security recommendations, overseeing the project process on security side, and serving as the escalation point for day to day security issues in SAP projects and and NON SAP applications.
Excellent communication skills in Filipino and English (both written and oral).
Excellent leadership skills, highly-motivated, fast learner, hardworking, very patient, flexible, team player and highly values integrity
職歴
Global Operations Manager (itAccess Tool – Sailpoint)
現在の勤務先の就業開始 2017年08月
Manages and oversees the day to day operations of the itAccess tool and ensures that it delivers the expected functionalities as expected. Provides Operations Service Leadership, In charge of ITIL processes management, reporting, customer relationship management, and also acts as audits validation manager
Service Level Manager
Hewlett Packard Enterprise
(1年
10ヶ月)
フィリピン, Quezon City
2015年10月から2017年07月まで
SLM is the Operations Manager counterpart of business and is involved in managing and protecting the health and performance of the platform/application in production environment
Application Security Owner
Hewlett Packard Asia Pacific
(1年
11ヶ月)
フィリピン, Quezon City
2013年10月から2015年09月まで
L3 Application contact for security matters covering all four pillars of EASS namely Business & Network Technology, Operations, Global Security Solutions, and Security Compliance
SAP Security Project Manager
Hewlett Packard Asia Pacific
(2年)
フィリピン, Quezon City
2013年09月から2015年09月まで
Project Manager and Single Point of Contact for all SAP security related concerns in the full lifecycle implementation of a SAP project
Technology Consultant 1 – Duty Manager
Hewlett Packard Asia Pacific
(3年
10ヶ月)
フィリピン, Quezon City
2009年10月から2013年08月まで
Being the IT backbone for applications used by Procter & Gamble Co. in business processes, I was able to provide short term and long term solutions to day-to-day technical issues encountered by P&G Employees via incident management. Supporting and maintaining more than 300 applications, we are in constant coordination to P&G applications owners and users worldwide in handling applications related incidents.
学歴
University of Santo Tomas
Bachelor of Science in Electronics and Communications Engineering 場所 Engineering
(4年
10ヶ月)
フィリピン, Manila
2003年06月から2008年04月まで
ボランティア活動
Coastal Clean Up Volunteer
(0日間)
フィリピン, Cavite City
2016年02月から
I participated as one of the volunteers for the coastal clean up of an Non Government Organization which in one of the coastal communities in the island of Luzon.