I am a San Lorenzo Ruiz Scholar graduate from the Royal and Pontifical University of Santo Tomas, the oldest Catholic university in Asia. Throughout my career, I was able to acquire an ITIL V3 Foundations and ITIL SOA Certified professional with years of experience in delivering service composed mainly of operational support, incident management, problem management, and project implementation. I have 9 year of experience in incident management and has a strong service delivery skills in handling critical situations.  Proficient in SAP Security Support and Implementation, covering all service pillars such as project support, access provisioning, controls, monitoring and reviews.  Capable of delivering results under pressure with full commitment on completing projects  Well trained in managing customer relations and delivering good customer service to clients.  Excellent in handling change management activities, ensuring that all modifications in production are delivered with quality  Knowledgeable in basic SQL queries and unix scripts, which includes, but not limited to, data quality checks, termination of active sessions and resetting passwords.  Hands-on experience on both project and operations support, which includes providing technical SAP security recommendations, overseeing the project process on security side, and serving as the escalation point for day to day security issues in SAP projects and and NON SAP applications.  Excellent communication skills in Filipino and English (both written and oral).  Excellent leadership skills, highly-motivated, fast learner, hardworking, very patient, flexible, team player and highly values integrity