Experienced in B2B dialogues to generate projection for growth and prevention from loss through Q.A. analysis; Currently training in BI analytics to improve results and merge with a wider variety of industries. Currently finishing a selection process to get a student visa to study japanese at Oberlin University in Japan.
職歴
Call center tech support agent
Sutherland
(8ヶ月)
コロンビア, Bogota d.c.
現在の勤務先の就業開始 2020年08月
Tech support agent for a large internet company in the U.S. with cross sales metrics.
Q.A. Analyst
Callzilla
(2年
9ヶ月)
コロンビア, Bogota d.c.
2017年07月から2020年04月まで
Quality Analyst providing service for 4 different Lines of Business, covering customer service, retentions and sales, end-user technical support and client technical support. Responsible of updating results and providing action plans to improve metrics and meassure achievable goals.
Owner - jeweler
Purity
(4年
1ヶ月)
コロンビア, Bogota d.c.
現在の勤務先の就業開始 2017年03月
Single employee for a small jewelry, aiming towards growth through optimal customer service together with fair prices and customer education as added value.
Interpreter
Teleperformance
(6ヶ月)
コロンビア, Bogota d.c.
2016年03月から2016年08月まで
English to Spanish over-the-phone interpreter for a medical care line for non-spanish speaking doctors, nurses, E.R.'s etc. in the U.S.
学歴
LinkedIn
Not Applicable 場所 Short courses
(9ヶ月)
コロンビア, Bogota d.c.
入学年 2020年04月
Recently decided to keep up updating my knowledge during my free time. Taking advantage of the ahort courses offered in LinkedIn. Recently finished project management courses and currently focusing on accountance.
Ealfi - jewelry school
Technical 場所 Jewelry
(2年
10ヶ月)
コロンビア, Bogota d.c.
2017年01月から2019年11月まで
Short pracrical course that covered gold (white, yellow and rose), silver (sterline and 900) and platinum jewel creation from raw materials, covering also jewel design, marketing basics, 3D design and legal regulations.
ボランティア活動
Teacher
(8ヶ月)
コロンビア, Chia
2011年04月から2011年12月まで
While in my last year of school, I seized part of my free time to give classes to lower graders in my school in the afternoon since these afternoon classes were given for adults with low income. Covering subjects like social sciences, maths, english, biology and others.
実績
2008年04月
Gold medal at 100m sprint. Bronze medal at Long Jump. Bronze medal at 4x400m sprint.
2008年08月
1st place at school-wide spellerbee contest. 3rd place at school-wide math contest.
2011年12月
Condecorated as best score at school at Colombia's nationwide knowledge test (icfes), achieving 32nd place in the general ranking.
