A positive individual that is keen on learning new technologies and improving in my field. Dedicated to provide quality service to consumers and to gain new knowledge.
Technician and Support Manager
IT Channel (Metabox)
Providing customers with quality support with problems they are encountering with their Metabox laptop either software or hardware , ensuring that the repair of the customers laptop is done in a timely manner.
Manages stock requirements for repairs and On time solutions to customers for quality service.
Used HP OpenView to keep track of active service calls and communicate with clients to resolve service calls. Worked with the team to resolve service calls. Kept track, manage, and update the CMDB of supplies in the company
Australian Institute of Commerce and Technology
Networking 場所 Certification
Acquired a CompTIA A+ and Microsoft support certification and training as part of the Australian IT industry.