Experienced specialist with a demonstrated history of working in the logistics and supply chain industry. Skilled in Management, Leadership, Project Management, and Microsoft Excel. Strong operations professional with a Bachelor’s Degree focused in Human Resources Management/Personnel Administration, General from Michigan State University - The Eli Broad College of Business.
Carrier Operations Associate II
-Execute booking and documentation processes with carrier to ensure an effective end to end China export trade process.
-Assist in new product development and enhancements, which mainly focus on booking management, automation in document submission and workflow management.
-Train and guide new employees and groups develop skills and knowledge, while creating training manuals and presents in-person training sessions.
-Fill the gap for the carrier operations team as we build from zero to one.
International Trade Manager
Xiamen Panpan Foods Investment Co., Ltd.
-Approach new clients and increase sale revenue through fundamental sales practices: international exhibition, telemarketing and networking.
-Remain partner relationship from different regions, while assisting and providing marketing strategy to expand market share.
-Advance specifications and products suiting global markets, and promote brand internationally.
-Review business performance, innovate budgets and forecasts.
Customer Service Executive
-Liaise between the guest and accommodations globally: modification of reservations, handling special requests and complaints by phone and e-mail.
-Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible.
-Manage relationships among hotels by providing high levels of customer service and account management support.
-Communicate any product developments in service, website, or systems.
Michigan State University - The Eli Broad College of Business
Bachelor 場所 Human Resources Management/Personnel Administration, General
アメリカ合衆国, East Lansing
Volunteer-EVS, Event Service Team
Rio 2016 - Comitê Organizador dos Jogos Olímpicos e Paralímpicos. As member of EVS team, representing the nature of the host-country and a striking element in the decoration of sporting arenas, will identify the teams for event services, responsible for serving the public.