In business for over 50 years, National Pen is a world-class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.
In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.
a workforce from over 26 different countries with 19 working languages, we
provide a very diverse and multi-cultural environment with on-going training to
provide you with the tools to be successful.We are looking for the person who has eligible to work in Japan.
In Summer 2020, we are opening New Japanese contact center in Uruma city/Okinawa. Now we're looking for people who are hard-working, motivated, driven and of course fun! As the Contact Centre Customer Operations Agent you will be responsible for delivering a variety of services and tasks each day. You will be required to take calls from a range of National Pen customers querying their accounts, delivery issues, bill payment, while also identifying upselling opportunities to general customer service requests.In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships. Overall service responsiveness to accounts, utilizing your written, verbal communication and presentation skills, using creativity to solve problems is the key in building long term relationships.