I am a dedicated professional who has experience in Human Resource and customer service. I am currently seeking for a new career path and grow my skills in a reputable company.
職歴
Recruiter
Transcom Asia
(2年
2ヶ月)
フィリピン, Bacolod
現在の勤務先の就業開始 2017年06月
responsible of conducting interviews in selecting potential applicants for customer service representative role.
Surveillance Operator
Resorts World At Sea
(6ヶ月)
マレーシア, Sea Based
2016年09月から2017年03月まで
Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May utilize one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
Technical Support Representative
Convergys
(11ヶ月)
フィリピン, Bacolod
2014年04月から2015年03月まで
answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
interact and coordinate with other departments to resolve customer issues
determine further action or final completion on customer cases received.
may be asked to sell additional products or services
test, analyze and clear customer reported trouble
make notations via computer terminal
prepare reports and process paperwork
interpret customer records and repair tickets
escalate customer trouble issues when appropriate
学歴
University Of St. La Salle
Bachelor 場所 Information Technology
(3年
9ヶ月)
フィリピン, Bacolod
2010年06月から2014年03月まで
実績
2015年02月
I was given an award for reaching the top 2 in numbers for resolving the calls.
