从 20070723 12:00 上午 直到 20160226 12:00 上午 PROJECT TEAM LEAD (2016-2013) » Planned, defined, managed, and tracked digital projects by Sponsors; » Identified key resources and provided direction to meet project goals; » Analyzed business/user requirements and prepared process flows; » Created metrics, reports, dashboards, and other requirements; » Managed schedule and task to ensure full utilization of the resources; » Used project tools such as checklists, tracking charts and reports; » Monitored project dates, on-going issues, and tasks assigned; » Supervised team activities (e.g. Web/Mobile Prototype Testing, etc.) » Performed testing based on business requirements and ensured that the team is meeting the guidelines and requirements during the devel opment phase of digital projects; TECHNICAL TEAM LEADER / SUBJECT MATTER EXPERT (2013-2007) » Expert in troubleshooting Corel photo and video editing software; » Provided assistance to Phone & E-mail support Representatives about technical escalations (e.g. installation errors, how-to inquiries, etc.); » Point person for product defect submissions after a defect was discovered; » Worked closely with leaders to identify key areas for improvement; » Coordinated major issues to local and overseas SMEs for resolutions; » Posted Knowledge Base articles about technical issues and how-to tutorials; » Identified new features, bug and cross product comparison for beta testing; » Helped the entire team to gain knowledge about Digital Media products. » Consistent as one of top performers in customer service with the daily average of 90 inquiries per day; maintains high level score quarterly; » Created, edited and published Corel activation video instructions; » Handled NA and Australian technical inquiries by phone and email; » Trained and assigned as RMA member team in 2008; PROFESSIONAL STRENGTHS » Performed well under pressure; » Rarely absent or late and managed to work overtime; » Self-motivated, dedicated and worked with little supervision; » Versatile and able to handle variety of problems; » Exhibits job knowledge beyond job requirements; » Seizes opportunities to further develop knowledge and skills; » Take new strategies within area of responsibility; » Open to all feedback for rendering appropriate changes in the system; TECHNICAL STRENGTHS » Troubleshooting PC hardware failures due to incorrect hardware configuration or installation, processor, memory, and hard drive settings, cables and connections, adapter cards, etc. » Diagnosing thru "known-good spare" technique and diagnostics tools; » Installing and configuring applications and operating systems; » Repairing corrupted systems and error symptoms ranging from a completely dead system to one that boots up normally but crashes when running Windows or software applications. » Isolating failed components by disassembling and reassembling peripherals. » Making sure that systems have met hardware requirements for the software and checking if those have the latest drivers and are correctly installed. » Monitoring systems for malware attacks such as spyware or viruses; » Troubleshooting software problems through windows registry and remote session if necessary.

从 20050503 12:00 上午 直到 20070511 12:00 上午 » Implemented most efficient way of servicing defective hardware modules; » Established processes, procedures and delegation of tasks to subordinates; » Standardized the team’s objectives towards task accomplishment; » Coached, motivated and trained subordinates to exceed performances; » Analyze decisions and actions to the general welfare of the service operation; » Defective products were handled properly; » Consistently met the turn around time (within three days of processing); » Attentive and supportive to customers’ needs and expectations; » Ensured that inventory is up to date and organized customer history details; » Acquainted with latest hardware modules thru testing and research; » Developed technical reports for Sales and Marketing Department; » Duplicated, isolated technical problems and resolved the issue immediately; » Administered the installation and maintenance of workstations on each department.

目前就读于此机构 20170404 12:00 上午 今、日本語中級２を勉強しています。

从 20010604 12:00 上午 直到 20050331 12:00 上午

ACADEMIC BACKGROUND AND HIGHLIGHTS • Project Management Training: February 1, 8, 22, March 1, and 8, 2014 • UP System Information Technology Foundation (UP-ITDC), Vidal Tan Hall Building, University of the Philippines Diliman, Quezon City • Trainer of Corel Video Editing Course VideoStudio Pro X4: March 3 to April 21, 2012 • De La Salle University Manila Consulting and Education Center • Oral Communication Training: September 10 to November 12, 2011 • De La Salle University Manila, Center for Language and Lifelong Learning • Communicating with Impact & Embracing Change Workshop: July 28-29, 2011 • Corel In-house Training By Paul Nonatus Bautista, Development Dimensions International • Managing For Results WorkShop: May, 2011 • Corel In-house Training By Clive Villanueva, Training and Development Consultant • Effective Oral and Written Communication Skills: September – October, 2010 • Corel In-house Training By Marie Bismonte, American English Skills Development Center • Gearing Up the Team for Greater Performance: December 11, 2009 • Corel In-house Training By E.H. Villania, GuthrieJensen Consultants to Management • Building Customer Service Quality Program: May 18, 2009 • Corel In-house Training By Maria Luisa S. Moguel, Moguel Management Consultancy • Micro-Star International (M.S.I.) Annual APAC Seminar Program: November 14-17, 2006 • Longma I.T. Industrial Park, ShenZhen City, Guangdong Province, China  Operations: Engineering · Logistic · Service · Repair  Seminar: Notebook · Motherboard · V.G.A. · C.E. · Server · Barebones • XPAC Pro PC For Manager / PC Networks & Troubleshooting (S#: 472905) • INFORMATICS SM City Pampanga: April, 2005 – June 19, 2005 • Microsoft Visual Basic 6.0 Module 1 (S#: 464645) • INFORMATICS SM City Pampanga: April, 2005 – May 2, 2005