I am currently a customer relationship mgmt. specialist tasked to manage a 3rd party BPO by ensuring quality after-sales support and customer experience without compromising policies within the given and achievable time frame. I started working as a field service support from an engineering company, then later switched my career to an IT company which led me to a position of service quality management for the digital channel. After a year of pure dedication, I was promoted to become the contact centre coordinator to handle a new 3rd party BPO. I believe that this career will help me to explore myself more and uncover my other potentials. There’s so much more in my abilities that I want to improve and discover.
工作经验
Call Center Coordinator
在
ASUS Technology Philippines, Inc.
(5 年)
菲律宾, Pasig, NCR
目前受雇于该公司自从 20170102 12:00 上午
Handles 3rd party BPO to hit multiple KPIs across 3 different channels. Determines root causes for every failed KPI and creating a workable action plan within an achievable time-frame. Ensuring data accuracy every business reviews the run weekly and monthly. Conducts training and seminars for events such as new product information and process flow.
After-sales Support Specialist - Email Complaints
在
ASUS Technology Philippines, Inc.
(2 年
5 月)
菲律宾, Pasig, NCR
从 20150730 12:00 上午 直到 20171231 12:00 上午
Handled email complaints directly provided by the customer through support site. Focused mainly on delivering quality responses to ensure customer's needs and expectations will be met.
Field Service Technician
在
ICI Systems, Inc.
(1 年
4 月)
菲律宾, Pasig, NCR
从 20131118 12:00 上午 直到 20150406 12:00 上午
Install, calibrate and commission process instruments. Measure process connections and sizing and performed electrical wiring. Sub-handled a big project by COCA-COLA FEMSA (CIP rehabilitation).
教育
MFI Technological Institute
Instrumentation Technology in Industrial Technician Program
(3 年
4 月)
