从 20150601 12:00 上午 直到 20160225 12:00 上午
●Responsible for the core functionality, configuration, customized development, and integration of customer support services (CMS).
●Designs and develops web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites. This includes ensuring high quality deliverables on time as covered in the project plan.
●Develops current mobile apps to improve quality and functionality of all apps. This includes concept design, building, deploying, testing, releasing to app stores and supports.
●Keeps new and/or existing web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites including updates, configurations and resolution to reported issues related to these applications.
●Assist the Mobile App Developer, SFDC Admin and/or Content Specialist for programming related concerns. This includes SFDC workflow and assignment rules, mobile layouts and functionalities, and database access.
●Reports the project’s status to the Project Team Lead to ensure the quality of the deliverables and schedules are met.
●Documents all development changes and initiatives. This includes code updates, process flow and step by step instructions on how to use the applications.
●Presents process on how to use the applications and/or how to develop an application.
●Trains other people regarding skills needed for a project.
●Create and update Salesforce and MediaWiki articles to ensure that the information given to the customers are updated.
●Do quality assurance and testing to current projects related to mobile and web to ensure that the project is error-free.
●Conduct MediaWiki trainings to new users of the system to ensure that they are knowledgeable to navigate within the new system.
●Create mock-ups for web and mobile projects to ensure that it will meet the proper user interface and user experience of the app/website.
Web Specialist 1 / Graphic Artist
在
Corel TW Corporation
(5 月)
菲律宾, Makati
从 20141208 12:00 上午 直到 20150529 12:00 上午
●Responsible for the core functionality, configuration, customized development, and integration of customer support services (CMS).
●Designs and develops web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites. This includes ensuring high quality deliverables on time as covered in the project plan.
●Develops current mobile apps to improve quality and functionality of all apps. This includes concept design, building, deploying, testing, releasing to app stores and supports.
●Keeps new and/or existing web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites including updates, configurations and resolution to reported issues related to these applications.
●Assist the Mobile App Developer, SFDC Admin and/or Content Specialist for programming related concerns. This includes SFDC workflow and assignment rules, mobile layouts and functionalities, and database access.
●Reports the project’s status to the Project Team Lead to ensure the quality of the deliverables and schedules are met.
●Documents all development changes and initiatives. This includes code updates, process flow and step by step instructions on how to use the applications.
●Presents process on how to use the applications and/or how to develop an application.
●Trains other people regarding skills needed for a project.
●Create and update Salesforce and MediaWiki articles to ensure that the information given to the customers are updated.
●Do quality assurance and testing to current projects related to mobile and web to ensure that the project is error-free.
●Conduct MediaWiki trainings to new users of the system to ensure that they are knowledgeable to navigate within the new system.
●Create mock-ups for web and mobile projects to ensure that it will meet the proper user interface and user experience of the app/website.
Subject Matter Expert / Product Support Specialist (L1 / L2)
在
Corel TW Corporation
(2 年
3 月)
菲律宾, Makati
从 20120903 12:00 上午 直到 20141205 12:00 上午
●Worked closely with the training group and contribute to the development of technical training materials or programs.
●Handled escalations from Level1 and other Level2 support agents;
●Collected product issues from local agents & capture those in the Issue Tracker
●Tested/Validated new issues reported & capture those in the Issue Tracker
●Reported new issues in the PRD/Clear Quest databases
●Updated the Issue Tracker with the product defect #
●Reviewed the Internal User Forum and External Forum for any issues that may have not been reported & capture those in the Issue Tracker
●Reviewed and prioritize all new and updated issues from the Issue Tracker with the Management on a weekly basis;
●Created and published internal or external KB articles for new issues identified
●Updated issues in the Issue Tracker with any resolution/workaround or patch release dates and store on a Wiki
●Educated Level1/Level2 agents of any new workarounds identified
Technical Support Representative
在
SPI Global CRM
(4 月)
菲律宾, Manila
从 20110704 12:00 上午 直到 20111125 12:00 上午
●Provide technical support for telecomm related concerns via phone support
●Assist customers in their account and billing information concerns
●Inform customers about the latest products and product inquiry assistance
●Reconnection assistance
●Deploy technical installers for on-site visit
●Attentive and supportive to customers’ needs and expectations;
●Duplicated, isolated technical problems and resolved the issue immediately;
教育
ECC日本語学院名古屋校
in 日本語
(5 年
1 月)
日本, 爱知, Kanayama
目前就读于此机构 20170404 12:00 上午
今、日本語中級２を勉強しています。
AMA Computer College
Bachelor of Science in Information Technology in Information Technology
(4 年
1 月)
