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  • Jerome Gokapi

Jerome Gokapi
Web Specialist I, Graphic Artist, Technical Support

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曾工作于
  • Hewlett-Packard Enterprise 作为 Web Specialist 1 / Graphic Artist 从 20150601 12:00 上午 直到 20160225 12:00 上午
就读于 ECC日本語学院名古屋校 直到 20220523 06:25 下午
住在 日本, 岐阜县, Minokamo
愿意搬迁 是的
拥有 一般ビザ 在日本 留学 有效期至 20220523 06:25 下午
(0 日 剩余)
网站 jinsukearts.daportfolio.com/
31
岁数
菲律宾
国籍
语言技能
日语 JLPT N2
他加禄语 母语或双语
美国英语 商务会话水平
关于
今、日本に住んでいて、日本語学院で日本語を勉強しています。若いときから、日本に興味を持っているので、文化とかアニメとか、ですから日本で一生懸命日本語を勉強しています。日本で働きたいと思います。
工作经验
Web Specialist 1 / Graphic Artist
在 Hewlett-Packard Enterprise (8 月)
菲律宾, Taguig
从 20150601 12:00 上午 直到 20160225 12:00 上午 ●Responsible for the core functionality, configuration, customized development, and integration of customer support services (CMS). ●Designs and develops web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites. This includes ensuring high quality deliverables on time as covered in the project plan. ●Develops current mobile apps to improve quality and functionality of all apps. This includes concept design, building, deploying, testing, releasing to app stores and supports. ●Keeps new and/or existing web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites including updates, configurations and resolution to reported issues related to these applications. ●Assist the Mobile App Developer, SFDC Admin and/or Content Specialist for programming related concerns. This includes SFDC workflow and assignment rules, mobile layouts and functionalities, and database access. ●Reports the project’s status to the Project Team Lead to ensure the quality of the deliverables and schedules are met. ●Documents all development changes and initiatives. This includes code updates, process flow and step by step instructions on how to use the applications. ●Presents process on how to use the applications and/or how to develop an application. ●Trains other people regarding skills needed for a project. ●Create and update Salesforce and MediaWiki articles to ensure that the information given to the customers are updated. ●Do quality assurance and testing to current projects related to mobile and web to ensure that the project is error-free. ●Conduct MediaWiki trainings to new users of the system to ensure that they are knowledgeable to navigate within the new system. ●Create mock-ups for web and mobile projects to ensure that it will meet the proper user interface and user experience of the app/website.
Web Specialist 1 / Graphic Artist
在 Corel TW Corporation (5 月)
菲律宾, Makati
从 20141208 12:00 上午 直到 20150529 12:00 上午 ●Responsible for the core functionality, configuration, customized development, and integration of customer support services (CMS). ●Designs and develops web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites. This includes ensuring high quality deliverables on time as covered in the project plan. ●Develops current mobile apps to improve quality and functionality of all apps. This includes concept design, building, deploying, testing, releasing to app stores and supports. ●Keeps new and/or existing web application for MediaWiki (howto.corel.com) and Salesforce/SFDC (corel.force.com) websites including updates, configurations and resolution to reported issues related to these applications. ●Assist the Mobile App Developer, SFDC Admin and/or Content Specialist for programming related concerns. This includes SFDC workflow and assignment rules, mobile layouts and functionalities, and database access. ●Reports the project’s status to the Project Team Lead to ensure the quality of the deliverables and schedules are met. ●Documents all development changes and initiatives. This includes code updates, process flow and step by step instructions on how to use the applications. ●Presents process on how to use the applications and/or how to develop an application. ●Trains other people regarding skills needed for a project. ●Create and update Salesforce and MediaWiki articles to ensure that the information given to the customers are updated. ●Do quality assurance and testing to current projects related to mobile and web to ensure that the project is error-free. ●Conduct MediaWiki trainings to new users of the system to ensure that they are knowledgeable to navigate within the new system. ●Create mock-ups for web and mobile projects to ensure that it will meet the proper user interface and user experience of the app/website.
Subject Matter Expert / Product Support Specialist (L1 / L2)
在 Corel TW Corporation (2 年 3 月)
菲律宾, Makati
从 20120903 12:00 上午 直到 20141205 12:00 上午 ●Worked closely with the training group and contribute to the development of technical training materials or programs. ●Handled escalations from Level1 and other Level2 support agents; ●Collected product issues from local agents & capture those in the Issue Tracker ●Tested/Validated new issues reported & capture those in the Issue Tracker ●Reported new issues in the PRD/Clear Quest databases ●Updated the Issue Tracker with the product defect # ●Reviewed the Internal User Forum and External Forum for any issues that may have not been reported & capture those in the Issue Tracker ●Reviewed and prioritize all new and updated issues from the Issue Tracker with the Management on a weekly basis; ●Created and published internal or external KB articles for new issues identified ●Updated issues in the Issue Tracker with any resolution/workaround or patch release dates and store on a Wiki ●Educated Level1/Level2 agents of any new workarounds identified
Technical Support Representative
在 SPI Global CRM (4 月)
菲律宾, Manila
从 20110704 12:00 上午 直到 20111125 12:00 上午 ●Provide technical support for telecomm related concerns via phone support ●Assist customers in their account and billing information concerns ●Inform customers about the latest products and product inquiry assistance ●Reconnection assistance ●Deploy technical installers for on-site visit ●Attentive and supportive to customers’ needs and expectations; ●Duplicated, isolated technical problems and resolved the issue immediately;
教育
ECC日本語学院名古屋校
in 日本語 (5 年 1 月)
日本, 爱知, Kanayama
目前就读于此机构 20170404 12:00 上午 今、日本語中級2を勉強しています。
AMA Computer College
Bachelor of Science in Information Technology in Information Technology (4 年 1 月)
菲律宾, Dasmarinas, Cavite
从 20070409 12:00 上午 直到 20110511 12:00 上午
技能
Graphic Illustration Adobe Photoshop
Graphic Illustration Adobe Illustrator
Photography Adobe Lightroom
Paint Tool SAI
Microsoft Office
Photo & Video Editing
Spriter
Customer Service
Troubleshooting
Software Support
Technical Support
兴趣爱好
Game Game Development Drawing Illustration 3D

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