Experienced in B2B dialogues to generate projection for growth and prevention from loss through Q.A. analysis; Currently training in BI analytics to improve results and merge with a wider variety of industries. Currently finishing a selection process to get a student visa to study japanese at Oberlin University in Japan.
工作经验
Call center tech support agent
在
Sutherland
(2 年
7 月)
哥伦比亚, Bogota d.c.
目前受雇于该公司自从 20200817 12:00 上午
Tech support agent for a large internet company in the U.S. with cross sales metrics.
Q.A. Analyst
在
Callzilla
(2 年
9 月)
哥伦比亚, Bogota d.c.
从 20170717 12:00 上午 直到 20200420 12:00 上午
Quality Analyst providing service for 4 different Lines of Business, covering customer service, retentions and sales, end-user technical support and client technical support. Responsible of updating results and providing action plans to improve metrics and meassure achievable goals.
Owner - jeweler
在
Purity
(6 年)
哥伦比亚, Bogota d.c.
目前受雇于该公司自从 20170312 12:00 上午
Single employee for a small jewelry, aiming towards growth through optimal customer service together with fair prices and customer education as added value.
Interpreter
在
Teleperformance
(6 月)
哥伦比亚, Bogota d.c.
从 20160301 12:00 上午 直到 20160831 12:00 上午
English to Spanish over-the-phone interpreter for a medical care line for non-spanish speaking doctors, nurses, E.R.'s etc. in the U.S.
教育
LinkedIn
Not Applicable in Short courses
(9 月)
哥伦比亚, Bogota d.c.
目前就读于此机构 20200401 12:00 上午
Recently decided to keep up updating my knowledge during my free time. Taking advantage of the ahort courses offered in LinkedIn. Recently finished project management courses and currently focusing on accountance.
Ealfi - jewelry school
Technical in Jewelry
(2 年
10 月)
哥伦比亚, Bogota d.c.
从 20170121 12:00 上午 直到 20191123 12:00 上午
Short pracrical course that covered gold (white, yellow and rose), silver (sterline and 900) and platinum jewel creation from raw materials, covering also jewel design, marketing basics, 3D design and legal regulations.
志愿者经验
Teacher
(8 月)
哥伦比亚, Chia
从 20110404 12:00 上午 直到 20111209 12:00 上午
While in my last year of school, I seized part of my free time to give classes to lower graders in my school in the afternoon since these afternoon classes were given for adults with low income. Covering subjects like social sciences, maths, english, biology and others.
成就
20080419 12:00 上午
Gold medal at 100m sprint. Bronze medal at Long Jump. Bronze medal at 4x400m sprint.
20080815 12:00 上午
1st place at school-wide spellerbee contest. 3rd place at school-wide math contest.
20111209 12:00 上午
Condecorated as best score at school at Colombia's nationwide knowledge test (icfes), achieving 32nd place in the general ranking.
来找房吧