Dedicated professional with a wealth of experience in retail cruising industry. Direct involvement in operations and guest relations with a successful track record in training and development, guest service, inventory control and management.
Senior Sales / Merchandise Associate / Data Maintenance / Training Coordinator
Disney Cruise Line
United States, Cape Canaveral
from January 2005 until August 2018
Responsible for maintaining guest service in hospitality store setting, including maximizing sales and profitability, assisting with developing staff, controlling expenses and all aspects of merchandising and inventory control.
Food and Beverage Coordinator
Festival Cruise Line
from June 2002 until February 2004
Responsible for Food and Beverage, Manning - monitoring neccessary need for man power, Crew accommodation - ensures updating of berthing lists during sign on and sign off of crew members, Internal and External Reports - prepare all reports to the head office
Second Assistant Manager / Equipment and Building Maintenance Manager
Philippines, Quezon City
from November 1998 until December 2001
Manage daily operation of store. Prepare crew scheduling and evaluate work standard. Conduct crew development program consisting of modules on customer relations, food safety and floor control skills. Prepare monthly crew evaluations schedule and ensure thorough follow up. Oversee crew performance and ensure quality of service in various work stations. Implementing company wide promotional activities and managed flow of item. Efficiently maintain budgeted maintenance and repair cost and cost allocation.