Hello! My name is Hubert and I am from America. For most of my career, I have been working customer service and hospitality. I am an outgoing and cheerful person, and it is an enormously self-fulfilling to share this positive energy with others. I am empathetic toward people and continuously think of ways I can help solve their problems. Throughout my experience, I’ve been recognized for providing excellent customer service specifically when it comes to serving people of foreign origins who have poor English language skills. Respect is a cornerstone of my work ethic. I believe it is in not just my own, but a company’s, best interest to strive for a high level of respect between coworkers, managers, and especially with customers. Even if I feel my customers do not respect me, I understand the importance continued respect and professionalism.
United States, Kirkland
from February 2019 until June 2018
Sono Bello is a call center where we offer body contouring and facial rejuvenation.
Customer service: For this job I was a patient ambassador. My job is take inbound phone calls and make outbound phone calls to our patients to get them in for their free consultations. Customer service and respect towards our patient is our main priority. We want to help them get the dream body they deserve.
Security Industry Specialist (SIS) for Amazon
United States, Seattle
Currently employed at this company since June 2018
SIS is a security company for Amazon. Our role is to secure and protect the area and people.
Customer service: For this job I was a security specialist at multiple Amazon buildings. My job is to make sure people has the proper access to the building. Some other roles include patrolling the building and make sure nothing is out of the ordinary, as well as answering alarms that come through.
Worldmark by Wyndham
United States, Redmond
from February 2017 until June 2017
Worldmark by Wyndham is a vacation planning center where people call in and I help them book resorts.
Customer service: For this job I was in a call center. I had to constantly take phone calls from customers and help them find a resort to go to. If they cannot find a place to go to, I had to find another resort or place they’d like to go. I want to make sure they end up getting what they desire.
Edmonds Community College
Associates of Arts degree in Associate of Arts
United States, Lynnwood
from September 2012 until December 2015
When I was studying in College I was mainly attending general studies classes so I can be able to transfer to a 4-year college.
During the time I was attending Edmonds Community College, I had done countless hours of volunteering that consists of setting up for events, helping international students, helping the school's community etc.