One of my greatest strengths lies in my ability to cope with change, and respond well to change in accordance with business needs. I have been highly successful in demonstrating the ability to acquire new skills, as well as having the interests and desire to grow and learn new things.
Currently employed at this company since August 2019
I operated the cash register, took orders and greeted customers. In addition to serving as shop guide, I ensured a reduction of waiting time for customers by being able to multitask. I developed and maintained relationships with co-workers at all levels to make the job more enjoyable and productive.
Fresh off the boat and having not learned Japanese prior to coming to Japan, I undertook a job where it is required to face the customer and speak Japanese. I worked hard to learn Japanese in order to deal with customers.
Computer Repair Technician
C-Yan Trade & Service
from June 2019 until September 2019
I built and replaced computers to specification for small businesses. In addition to serving as sales representative, I interacted with customers, meeting their special needs and expressing gratitude for their business.
I independently maintained the operations of a computer repair business with minimum supervision.
Service Operations Engineer
AIMS Data Centre
from September 2011 until September 2018
I handled inbound faults and assured the availability of mission critical infrastructure. In addition to marketing and customer service, I resolved customer complaints and took proactive steps to correct problems related to the facility infrastructure. I delivered business goals with limited resources under a time constraint.
Being the first employee to be ITIL certified, I proposed that the company adopt a service strategy using ITIL Best Practices; it has been highly effective in driving employees to work more efficiently.
Data Centre Operation Analyst
from September 2009 until May 2011
I proactively identified and managed threats to physical assets from potential mayhem. In addition of being a point of contact for the company, I provided support in the relationship with customers and teams alike. I implemented ongoing changes to the work processes with the goal of enhancing efficiency.
I had no prior knowledge of data centre operations, but that did not stop me from mastering the job within 2 months; I was supporting the training of newcomers thereafter.
Sales Support Coordinator
from October 2008 until April 2009
I generated and negotiated contracts related to pricing for multiple customers. In addition to serving as customer service representative, I coordinated the phase of the sales and operations cycle. I collaborated between suppliers to meet crucial project needs.
I contributed building materials to the property development that eventually became Marina Bay Sands.
University of Southern Queensland
Strategic Human Resource Management in Master of Business Administration
from January 2014 until December 2017
Business Information System in Bachelor of Information Technology
from January 2004 until December 2008
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